quality process

· QA Portal
· 100% call recording
· Live monitoring
· Screen Capture

Performance goals
tracked daily/ weekly/ monthly/ annually

· CallCast Centralized
· Quality Assurance
· Team plus Quality
· Assurance SME assigned to each client

Minimum two coaching sessions per week

Speech analytics

Customer Satisfaction /
Net Promoter focus

why partner with CallCast?

1. We care

  • We engage our employees and they engage with your customers
  • Hire and promote from within; 95% of leadership team started on the phones
  • Empower our employees to take chances
  • Customer satisfaction processes driven by voice of customer data

2. We build to suit

  • We leverage experience and best practices from multiple industries
  • No “cookie cutter” approach
  • We bring new ideas to clients every-day, big and small
  • Best technology & development resources
  • More nimble than the competition and senior leadership involvement

3. We handle it

  • Proactive Management of your brand
  • Family owned and operated
  • Not constrained by traditional thinking
  • Here for you 24/7/365