implementation process
The implementation process is critical to the success of any outsourcing partnering initiative
Working with your implementation team, the CalllCast project management process will:
Provide a comprehensive set of activities and deliverables
Focus on achieving business results
Ensure that all deliverables are met on time and on budget
Eliminate risk of fluctuations/changes by linking deliverables, identifying dependencies and any resource limitations
Become a central, shared progress status repository
Easily accommodate adjustments and unanticipated changes
There are 7 key areas that CallCast will focus on when implementing your program:
Staffing Model & Allocation Requirements
Training
Infrastructure Set Up
Operational Requirements
Technology & Integration
Report Development
Quality Assurance Process Development
an approach that ensures success
We don’t believe in ‘one size fits all’ approaches at CallCast
From day one—CallCast will lead. We will lead the Discovery Process that involves knowledge transfer, development of the implementation plan and creation of the long term strategic plan which will establish the foundation of our successful business relationship.
Program Management
WFM
Implementation
Technology
Staffing & Recruiting, Training, Employee Engagement
