quality process
· QA Portal
· 100% call recording
· Live monitoring
· Screen Capture
Performance goals
tracked daily/ weekly/ monthly/ annually
· CallCast Centralized
· Quality Assurance
· Team plus Quality
· Assurance SME assigned to each client
Minimum two coaching sessions per week
Speech analytics
Customer Satisfaction /
Net Promoter focus
why partner with CallCast?
1. We care
- We engage our employees and they engage with your customers
- Hire and promote from within; 95% of leadership team started on the phones
- Empower our employees to take chances
- Customer satisfaction processes driven by voice of customer data
2. We build to suit
- We leverage experience and best practices from multiple industries
- No “cookie cutter” approach
- We bring new ideas to clients every-day, big and small
- Best technology & development resources
- More nimble than the competition and senior leadership involvement
3. We handle it
- Proactive Management of your brand
- Family owned and operated
- Not constrained by traditional thinking
- Here for you 24/7/365